Ever experienced this scenario? Your insurance claim is fully complete—documents submitted, forms signed, requirements checked—but it still hasn’t been paid out. The reason? Manual verification is slow, full of errors, and outdated.
Imagine this: An insurance officer sitting behind a desk, overwhelmed by piles of claim files and ID photocopies. On the other side, the customer is frustrated, complaining:
“Everything’s complete, why is my claim still pending?”
“Sorry, Sir/Madam, we still need to manually check all your data…”
This is the reality for many insurance companies that still rely on manual verification systems. Paper-based checks and human-led cross-checks not only waste time but also open the door to human error and fraud.
In today’s digital era, customers expect quick, transparent, and secure claim processing. No one wants to wait weeks for a simple claim approval, especially when the claim is valid and urgent—like hospital bills or accident costs.
So what’s the real problem?
Manual verification has multiple flaws:
1️⃣ It’s slow and inefficient. Officers have to compare IDs and photos by eye, one by one.
2️⃣ It increases human error. A tired officer might miss mismatched data or accept a blurry scan.
3️⃣ It’s vulnerable to fraud. Fake documents and identity fraud can slip through when checks are done manually.
The result? Legitimate claims are delayed, customers get frustrated, and the company’s credibility suffers. Even worse, some people take advantage of these loopholes to submit fake claims—causing financial losses that can be prevented with better technology.
So, what’s the solution?
It’s time to upgrade to a smarter, faster system: automated Face Match and Liveness Detection.
With Beeza’s Face Match solution, insurance companies can verify claimants instantly:
✅ Face Match: The customer’s selfie is automatically matched with the photo on their ID (like a KTP or passport).
✅ Liveness Detection: The system checks whether the face is really live—not just a printed photo or video replay.
✅ Automatic approval: If the face matches and passes the liveness check, the claim moves forward in seconds.
No more printing, scanning, and manual double-checking. No more blurry photos that need to be re-uploaded multiple times. Everything is handled securely in real time.
How does it work in practice?
Here’s how simple it is for customers:
- The customer opens the claim submission page.
- They upload their ID and take a selfie with their smartphone.
- The system compares both images automatically.
- Liveness Detection verifies the person is real and present.
- If everything matches, the claim is approved instantly.
For insurance staff, this means less time wasted on routine checks. They can focus on genuine claim analysis and customer care—while the system handles the tedious identity verification.
Why is this important?
Faster claim processing boosts customer satisfaction. When claims are paid out quickly, customers feel they can trust your company. They are more likely to renew their policy or recommend your service to others.
Meanwhile, automated verification cuts operational costs. Your team works more efficiently, fraud attempts are detected early, and your company avoids unnecessary losses from fake claims.
What about data security?
Beeza’s Face Match and Liveness Detection come with robust data protection:
🔒 Biometric data is encrypted.
🔒 The verification system complies with modern privacy regulations.
🔒 All data is stored securely to prevent leaks or misuse.
This means your company can maintain customer trust while staying compliant with eKYC and digital security standards.
Real-life benefit:
Let’s say a health insurance customer files a claim for hospitalization costs. Instead of waiting 5–10 working days for manual verification, they complete the process in under 1 minute. They take a selfie, upload their ID, and the system matches them in real time. The claim is approved and paid the next day. Simple, fast, and secure.
Why choose Beeza?
Beeza’s technology is designed specifically to help industries like insurance, banking, and fintech manage verification faster and safer. With our solution, you get:
✔️ Quick integration with your existing system.
✔️ Proven accuracy with advanced face comparison algorithms.
✔️ Reliable liveness detection that blocks spoofing.
✔️ Full compliance with legal standards for digital authentication.
Time to level up your claim process
The future of insurance is digital. If your company still uses manual checks, it’s only a matter of time before customers switch to faster, more modern competitors.
Don’t let complicated verification hold you back. Make your claims process smarter, more secure, and hassle-free with Beeza.
👉 Ready to upgrade? Visit www.beeza.id or Contact Us in here to get started.