Introduction: Digital ID In the era of digital transformation, identity plays a crucial role in various services, from banking and insurance to public services. Indonesia has begun transitioning to Digital ID as part of its efforts to accelerate the digitalization…
How eKYC Speeds Up Customer Onboarding Process
Introduction: How eKYC Speeds Up Customer Onboarding Process Customer onboarding is a critical step in the customer journey, especially in digital businesses where speed, security, and user experience are paramount. Traditional onboarding processes often involve cumbersome paperwork and physical verification,…
Pengalaman Pelanggan dan Teknologi: Bagaimana Solusi Membentuk Loyalitas di Era Digital
Tahukah Anda bahwa 73% konsumen mengatakan pengalaman pelanggan (CX) adalah faktor utama dalam keputusan pembelian mereka? Ekspektasi yang terus meningkat untuk layanan yang mulus, baik daring maupun luring, kini membentuk ulang cara perusahaan meningkatkan CX mereka. Bagi para profesional di…